Discover why UX in the healthcare industry needs a check-up. Explore the challenges hindering user-friendly designs in healthcare websites and software, and learn how prioritizing audience understanding and simplicity can lead to better patient outcomes.…
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Developing the right structure and training your team to communicate well, listen actively and show empathy allows developers and researchers to work together in productive ways…
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The power of UX research is often in the unexpected benefits. It’s not just the raw data you will see on the report. It’s also what comes out of it – if you know how to take advantage of it. …
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The moderator – while remaining unbiased – has a critical role in helping to bring forth the best information. A better word than “moderator” might be “active listener".…
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A diary study is a longitudinal qualitative research method in which participants use your product or service in their own environment.…
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Creating a UX Research practice for Discover Financial Services.…
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It takes 12 positive experiences to make up for one unresolved negative experience.…
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