Privacy Policy
Last updated: January 1, 2025
At Usability Sciences Corporation, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you opt into our user research services. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal information to conduct user research effectively. The types of information we may collect include:
• Personal Identification Information: Name, email address, phone number, company name (if applicable).
• Demographic Information: Age, gender, location, occupation, etc.
• User Feedback: Responses to surveys, questionnaires, and interviews.
• Audio/Video Recordings: If you participate in recorded interviews or usability tests.
2. How We Use Your Information
We use the information we collect for the following purposes:
• Conducting Research: To analyze user behavior and preferences.
• Improving Our Services: To enhance the user experience based on feedback.
• Communication: To contact you with research-related updates, invitations, or findings.
• Customization: To tailor research and offerings according to individual or group insights.
3. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once it is no longer needed, your data will be securely deleted or anonymized to ensure privacy.
4. How We Protect Your Information
We use a variety of security measures to maintain the safety of your personal information, including encryption, secure servers, and restricted access to data. However, no method of data transmission or storage is 100% secure, so we cannot guarantee absolute protection.
Our database security measures include TLS encryption for all data transmission, two-factor authentication for user logins, regular security audits, brute force protection, compliance with data privacy regulations like GDPR and Hippa laws, utilizing strong password requirements, and conducting penetration testing to identify vulnerabilities.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
• Service Providers: To assist in conducting research or managing communications.
• Legal Requirements: If required by law, regulation, or legal process, we may disclose your personal information.
6. Your Rights and Choices
• Access: You have the right to request access to your personal information.
• Edit: You may request to correct or update inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
• Opt-Out: You can opt-out of communications by following the unsubscribe link in emails or contacting us directly.
7. Cookies and Tracking Technologies
We may use cookies and similar technologies to collect information about your interactions with our website or services. This helps us understand user preferences and improve the user experience. You can control cookies through your browser settings.
8. International Data Transfers
If you are located outside the United States of America, your personal information may be transferred to and processed in other countries where we operate. By using our services, you consent to such transfers.
9. Third-Party Links
Our website or research platforms may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically for any updates.
11. Minors and Parental Consent
We periodically recruit minors to participate in research projects. We consider a minor anyone who has not yet reached their 18th birthday. Parental/Guardian consent for collecting personally identifiable (PII) data is required for our qualitative studies and certain online projects where identity can be verified.
• For our qualitative research, initial contact must be made with the parent/guardian, not the minor
• The Recruiter explains the project, answers questions, and ensures the parent/guardian fully understands the process and protections.
• Upon confirmation, the Recruiter provides a Parental/Guardian Consent form (in person, via fax, or email), including the project details (excluding the Client's name), the minor’s name, DOB, and residence.
• The Recruiter must make NO contact with the minor until the signed form has been returned to USC.
• Once received, the Recruiter may contact the minor.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Usability Sciences Corporation
511 E John Carpenter FWY, #500, Irving, TX 75062
IT@usabilitysciences.com
972-550-1599