Participant FAQsHave questions about participating in a paid research project? We've got the answers.
A Focus Group is a small group of individuals who share their opinions, perceptions and attitudes towards a product, service or website – all in a group setting.
A Usability Session is a one-on-one session where no other individuals are participating but you. A usability session typically involves you using a product/website, while in conversation with the moderator. This is the most common type of research we conduct.
Absolutely not! We are only interested in your opinions and feedback. While you may be asked questions such as, how interested are you in learning more about product XYZ, we only need your feedback on the product or website.
Usability studies and focus groups take place in our labs located in Irving, Texas (near Dallas). Free parking is located in our front parking lot. However, we occasionally conduct usability studies in other cities. If you are selected to participate, you will receive an email with full parking instructions.
The information you supply during the initial survey is only used to pre-qualify participants. Those questions determine whether or not you will receive a call for further screening. They are not part of our study and are discarded after each study.
This could be for several reasons.
- You may not qualify based on your experience or demographics – or you may have already participated in a study with a similar topic.
- We also need a mix of demographics per study and yours may already be filled by the time you complete the online survey.
- Certain studies are unavailable to specific job industries due to the content of the study. This changes from project to project.
- Our standard policy is a 6 month grace period, thus most studies have a requirement that you could not have participated in any study within the past 6 months.
You are always welcome to call us with any questions but we typically cannot screen you on the spot, unless you’ve completed the online survey. We prefer that you complete the online survey first as we screen qualified users in the order they fill out each survey. Be sure your profile is up to date so that you revive the initial email invites. If you need to update any information in your profile, please email us at email@example.com.
We understand circumstances can change very quickly so we want to give each user an opportunity to participate in case their home/marital/etc has changed since they were last in. Additionally, sometimes we cannot disclose too much about the study and/or the requirements, thus we send these types of invites to a larger sample of individuals.
If you need to update any information in your profile, please email us at firstname.lastname@example.org.
We do not create any of the products and/or websites you will be evaluating. Our clients only hire us to help improve their products/websites. So please be very honest (yet respectful) in sharing your opinions and feedback. You won’t hurt our feelings!!
Floaters and extra users are considered backup users in case scheduled users are unable to participate for any reason. They are both asked to come to our offices during their scheduled time and will wait to see if he/she is needed. A floater is a user who is scheduled as a backup for 2 or more sessions in case of a no-show or cancellation. Floaters are typically paid more compensation because they have committed to cover 2 sessions, if needed.
An extra user is a user who is booked as a backup for one session in case there were any cancellations or no-shows on the day of the research.
You can register for our database to receive direct invitations for any of our upcoming studies by going to http://www.usabilitysciences.com/contact-us/recruiting-form
Ready to get started?
All you need to do is fill out a quick form and provide us with some basic contact and demographic information. This information is simply used to help us identify the clients and research projects that would benefit from your involvement. The form is private, secure and takes less than 5 minutes to complete.