Remote Testing

When you need to reach geographically dispersed users or users who are difficult to bring to one location, Usability Sciences has the solution to accomplish your goals through moderated remote testing. Utilizing web meeting technology and conference calling, we remotely connect to, talk with, observe, and digitally record users as they navigate your site, prototype, or web-based application. These one-on-one sessions are conducted real-time by one of our experienced user experience researchers.

Moderated vs. Unmoderated Remote Usability Testing

Remote usability testing typically refers to moderated remote usability testing or attended remote usability testing, in which sessions are facilitated by a researcher. Moderated remote usability testing takes advantage of the interviewing, and observational skills of the researchers to gain a deeper understanding of user needs, goals, and expectations.

Unmoderated remote usability testing refers to automated remote usability testing, which relies on commercial products and services to collect user data. This type of remote usability testing is best for collecting quantitative data from a large group of users.

Both kinds of remote usability testing have a place in the design process.

Benefits of Moderated Remote Usability Testing Include:

• Allows for broad geographic sampling of target site users.
• Eliminates travel costs associated with sending your team to observe the user sessions.
• Eliminates costs of renting out of town facilities and costs associated with sending a team of User Experience Researchers to those cities, which equates to a significant cost savings.

For more information on remote usability testing, Contact Us today!!!